The following HomeAgain Website and Service Terms and Conditions ("Terms") governs your access to and use of the HomeAgain pet recovery database services made available to you by MSD Animal Health UK Limited ("Services"). The Terms also govern your access to and use of HomeAgain's website at www.homeagain.co.uk("Site"). Please review these Terms carefully.

Acceptance of Terms
Acceptance of these Terms governs your use of and access to the Site and Services. By enrolling your pet with HomeAgain, accessing the Site and/or utilising any of the Services, you acknowledge that you understand and agree to be legally bound by these Terms.
Business Customers and Consumers
In some areas you shall have different rights under the Terms depending on whether you are a business customer ("Business Customer") or consumer ("Consumer").
a) Business Customer
The Business Customer is an individual or authorised employee of an organisation engaged, into alia, into the following activities:
- Veterinary practice
- Registered welfare/rescue organisation
- Local authority
- Police
- Private/commercial microchip implanter (for the purpose of recording microchip only).
The Services shall be provided to you for the purpose of providing data and/or accessing data in order to reunite a lost animal on HomeAgain DEFRA-compliant pet recovery database ("Database").
You acknowledge that you have not relied on any statement, promise, representation, assurance or warranty made or given by or on behalf of us which is not set out in these Terms and that you shall have no claim for innocent or negligent misrepresentation or negligent misstatement based on any statement in these Terms.
b) Consumer
You are the Consumer if:
- You are an individual.
- You are using the Services wholly or mainly for your personal use (not for use in connection with your trade, business, craft or profession).
Obligations
You are required to comply with all applicable laws and regulations in connection with your access to and use of the Site and/or Services, and such further limitations as may be set forth in any written or on-screen notice from HomeAgain. As a condition of your access to and use of the Site and Services, you warrant that you shall not use the Site or Services for any purpose that is unlawful, non-compliant with applicable regulations, or prohibited by the Terms.
Obligations of the Business Customer
You shall use all information provided for you in the Services, including the personal details of your customers, to provide your business services related to animals’ rescue to them only.
Obligations of the Consumer
You shall use all information provided for you in the Services for non-commercial and personal purposes related to animals’ rescue only.
Microchips Registrations and HomeAgain Microchip Database
You can register your or your customers’ pet microchip in the Database free of charge.
The following Services are available via the Database:
- 24/7 UK based customer support
- 100% free of charge registration
- Transfer of keepership
- Updates on contact details
- Ability to register multiple contacts against a microchip record to improve the likelihood of reuniting a pet with their family
- Automated prompts to encourage contact details to be kept up-to-date to reduce the frustration associated with out-of-date contact information when reuniting lost microchipped pets with their families.
Please use this link HomeAgain.co.uk to register a pet microchip or update any details on it. You must not pass your login details to any other party.
If you are the Consumer access shall be allocated to one individual only. If you are the Business Customer, one (1) business level access shall be allocated to you and these Terms must be brought to the attention of all your employees.
The Business Customer shall have a full access to HomeAgain microchip database while the Consumer shall be given access to their microchip information only.
HomeAgain may disclose information relating to you and/or any other person that has contacted HomeAgain regarding a microchipped pet (i) as required by law; (ii) when we believe in good faith that disclosure is necessary to protect our rights; (iii) to comply with judicial proceeding, court order, or legal process served on us; and/or (iv) in response to an inquiry by law enforcement personnel or receipt of a police report relating to a microchipped pet. Also, HomeAgain may disclose your information in connection with a corporate transaction, such as the sale of its business, a divestiture, merger, consolidation or asset sale, or in an event of bankruptcy.
Our Products
Products may vary slightly from their pictures. The images of the products on the Site are for illustrative purposes only. Although we have made every effort to display the colours accurately, we cannot guarantee that a device's display of the colours accurately reflects the colour of the products. Your product may vary slightly from those images.
Product packaging may vary. The packaging of the product may vary from that shown in images on the Site.
Complaints
HomeAgain provides its Services in compliance with these Terms and this Site. Should you wish to contact us with a query or a complaint regarding the Services and/or the Site, please email using the email address following the link customerservice@homeagain.co.uk
Ending the Agreement
You may stop using the Services if we are in a material breach of these Terms and fail to cure it within thirty (30) calendar days by giving us an immediate written notice.
We may terminate your use of the Services if you:
- Are in a material breach of these Terms and fail to cure it within thirty (30) calendar days by giving you an immediate written notice
- In any other circumstance provided under applicable law.
Data Privacy/Communications
HomeAgain takes the protection of your personal information seriously. When using the Site and/or the Services you may be asked to provide your personal information (such as name, contact details and payment details). You authorise HomeAgain to collect, use and share your personal information in accordance with our Privacy Notice that is available at this link.
Site Accessibility
HomeAgain shall use reasonable endeavours to ensure that availability of the Services, this Site and all functions on this Site shall be uninterrupted and that transmissions will be error-free. However, due to the nature of the internet, this cannot be guaranteed. Also, your access to the Services and/or this Site may occasionally be suspended or restricted to allow for repairs, maintenance, or the introduction of new facilities or services. HomeAgain shall attempt to limit the frequency and duration of any such suspension or restriction. If at any time you are unable to access the Services and/or this Site, please contact HomeAgain customer services support at customerservice@homeagain.co.uk or on 01954 774433.
No Professional Advice
Any health-related information supplied through the Site or by any employee or agent of HomeAgain, whether by telephone, e-mail, letter, facsimile, or other form of communication, is not intended to be a substitute for professional veterinary or medical advice, diagnosis or treatment, and it is important that you not make medical decisions without first consulting a licensed veterinarian. You should never disregard professional veterinary or medical advice or delay in seeking such advice because of something you have read on the Site. IF YOU HAVE A MEDICAL EMERGENCY OR NEED IMMEDIATE MEDICAL TREATMENT FOR YOUR PET, PLEASE CONSULT AN ANIMAL HOSPITAL OR EMERGENCY VETERINARY FACILITY.
Copyrights
All copyright in the text, images, photographs, graphics, user interface, and other content provided on the Site, and the selection, coordination, and arrangement of such content ("Content"), are owned by HomeAgain or its third-party licensors to the full extent provided under applicable law. Except as otherwise indicated, you are authorised to make use of the Content for educational and non-commercial purposes only, provided that you maintain all copyright and other notices posted along with the Content. Any reproduction, copying, or redistribution of the Content for commercial purposes is strictly prohibited without HomeAgain's prior written consent. Requests for permission to reproduce any Content must be made in writing to HomeAgain’s details at customerservice@homeagain.co.uk
Trade and Service Mark Rights
All rights in the product names, company names, trade names, logos, product packaging, and designs of all HomeAgain or third-party products or services, whether or not appearing in large print or with the trademark symbol, belong exclusively to HomeAgain, its affiliates, or their respective owners and are protected from reproduction, imitation, dilution, or confusing or misleading uses under applicable law. The use or misuse of these trademarks or any materials, except as permitted herein, is expressly prohibited, and nothing stated or implied on the Site confers on you any license or right under any patent or trademark of HomeAgain or any third party.
Visitor Material
Other than personal information, which is covered in our Privacy Notice, you represent and warrant that any material you transmit or post to the Site is non-confidential and non-proprietary and may be considered as such by HomeAgain. HomeAgain does not claim ownership of any information or material you transmit, distribute, post, communicate or store on, to or through the Site. However, by submitting or posting information or material on, to or through the Site, you provide HomeAgain an exclusive, irrevocable, perpetual, transferable, sublicenseable, royalty-free, worldwide licence to use, load, execute, store, transmit, display, copy adapt, translate, amend, modify, enhance, maintain, further develop and prepare derivative works from such information or material.
You agree not to transmit, distribute, post, communicate or store information or other material on, to or through the Site that:
- Is copyrighted, unless you are the copyright owner.
- Infringes on any other intellectual property rights of others or on the privacy or publicity rights of others.
- Is obscene, defamatory, threatening, harassing, abusive, hateful, slanderous, or embarrassing to any other person or entity as determined by HomeAgain in its sole discretion.
- Constitutes advertisements or solicitations of business, surveys, contests, chain letters or pyramid schemes; or contains viruses, Trojan horses, worms, time bombs, or other computer programming routines or engines that are intended to damage, detrimentally interfere with, surreptitiously intercept or expropriate any system, data or information.
- Is, in HomeAgain's sole discretion, patently offensive. HomeAgain further reserves the right to not distribute any information (including without limitation names of pets) or images that are, in HomeAgain's sole discretion, patently offensive.
By using this Site, you understand and agree that HomeAgain may at any time monitor, review, use, or disclose any content or communication posted or transmitted by, to, or from you on the Site. You further understand and agree that HomeAgain may use or disclose any information related to you (including content or communications posted or transmitted on the Site) for any reason related to the operation of the Site, in order to investigate, prevent, or take action regarding activities that may be prohibited or unlawful, to exercise our legal rights under these Terms, or otherwise to protect the rights and property of HomeAgain or any third party.
Prohibited Uses Generally
Without limiting the foregoing, you agree not to:
- Use any incomplete, false, or inaccurate biographical information or other information for purposes of subscribing to the Services, or for purposes of registering for any promotions offered through the Site.
- Delete or revise any material or other information of any other user or HomeAgain harvest or otherwise collect information about others, including e-mail addresses, without their consent.
- Take any action that imposes an unreasonable or disproportionately large load on the Site's infrastructure.
- Use any device, software, or routine to interfere or attempt to interfere with the proper working of the Site or any activity being conducted on the Site.
- Use or attempt to use any engine, software, tool, agent or other device or mechanism (including, without limitation, browsers, spiders, robots, avatars or intelligent agents) to navigate or search the Site other than the search engine and search agents available from HomeAgain on the Site and other than generally available third-party web browsers (e.g., Netscape Navigator and Microsoft Internet Explorer).
- Allow any other person or entity to use your username or password for posting or viewing comments or sending or receiving materials; or attempt to decipher, decompile, disassemble or reverse engineer any of the software comprising or in any way making up a part of the Site.
You further agree not to violate or attempt to violate the security of the Site, including, without limitation: accessing data not intended for you or logging into a server or account that you are not authorised to access; attempting to probe, scan or test the vulnerability of a system or network or to breach security or authentication measures without proper authorisation; or attempting to interfere with service to any user, host or network.
Violations of system or network security may result in civil or criminal liability. HomeAgain shall investigate occurrences that may involve such violations and may involve, and cooperate with, law enforcement authorities in prosecuting users who are involved in such violations. In accordance with our Privacy Notice, HomeAgain reserves the right to disclose any information necessary in order to investigate, prevent, or take action regarding illegal or inherently dangerous activities, and to exercise our legal rights under these Terms.
Third-Party Content and Links to Third-Party Web Sites
The Site may contain third-party-owned content and links to other websites ("Linked Sites"). HomeAgain does not endorse, sponsor, recommend, or otherwise accept responsibility for any Linked Sites. In addition, Linked Sites are not under the control of HomeAgain, and HomeAgain is not responsible for the content or privacy practices of the Linked Sites, including, without limitation, links contained on Linked Sites or any changes or updates to Linked Sites. HomeAgain is providing third-party content and Linked Sites to you only as a convenience, and the inclusion of such third-party content and Linked Sites is not an endorsement by HomeAgain in favour of any third party. HomeAgain may, in its sole discretion, review content posted to the Site by third parties. However, HomeAgain has no obligation to review or maintain third-party postings to the Site and may change or remove such postings at any time.
Liability
Nothing in these Terms shall limit or exclude HomeAgain’s liability to you where it would be unlawful to do so.
In the event that HomeAgain does not comply with these Terms, it shall be responsible for damages that you suffer. However, HomeAgain shall not be responsible for (i) any loss of profits, revenue, contracts, anticipated savings, data, goodwill or wasted expenditure, or (ii) any indirect or consequential damages.
HomeAgain shall not be held responsible for any delay or failure to comply with its obligations under these Terms if the delay or failure arises from any cause which is beyond our reasonable control.
This Site and the information contained on it and the Services is provided "as is" and without warranty of any kind. Use of this Site, including any files or other data that may be downloaded from this Site, is at the risk of the user and HomeAgain accepts no liability for any computer viruses, malicious software, harmful data or any other material which is technologically harmful infecting the user following its use of this Site. Information contained on this Site regarding HomeAgain products is not intended to be comprehensive or intended to amount to advice on which you should rely. You should obtain relevant professional or specialist advice before taking, or refraining from, any action on the basis of the content of this Site.
The total aggregate liability of HomeAgain to you arising out of or in connection with these Terms for any and all claims, whether in contract, outside contract (including negligence) or otherwise, shall in no circumstances exceed £100.
Governing Law and Jurisdiction
These Terms, and any dispute or claim arising out of or in connection with them or its subject matter or formation (including non-contractual disputes or claims) ("Dispute"), shall be governed by, and construed in accordance with the law of England and Wales.
The courts of England and Wales have jurisdiction in respect of any Dispute provided that you shall not be prohibited from bringing legal proceedings in relation to these Terms in the courts of your home jurisdiction under any mandatory consumer law.
Changes to these Terms, the Services and/or the Site
HomeAgain may update these Terms and/or the Services and/or the Site periodically. HomeAgain reserves the right to modify, add or remove portions of these Terms and/or the Services and/or the Site at its discretion. If we decide to change these Terms and/or the Services and/or the Site, we will post the amended Terms on this Site or, in some cases (such as where more comprehensive changes to these Terms are made), may provide notice of the changes by e-mail. If you are unhappy with proposed amendments, you shall have the right to stop using the Services and/or the Site by sending a thirty (30) days’ prior written notice to us. These Terms and were last updated on the date stated at the bottom of this page.
Assignment
You shall not, without HomeAgain’s prior written consent, assign or transfer or purport to assign or transfer, any of your rights or obligations under these Terms or the benefit thereof to any other person.
Third Party Rights
Other than any affiliate of HomeAgain, a person who is not a party to these Terms may not enforce any of its terms.
Entire Agreement
These Terms constitute the entire agreement between the parties in respect of its subject matter.

Last updated on 01 October 2022